Fulfillment
Shipping and Digital Delivery Policy
Tomako provides digital software and AI-assisted GTM tools. We do not sell or ship physical goods, so there are no shipping carriers, shipping rates, customs duties, or physical return procedures.
- Merchant
- Mindful Go LLC, operating Tomako
- Support contact
- support@tomako.ai
- Effective date
- July 1, 2026
- Last updated
- July 1, 2026
Key points
- Delivery is digital. Paid access is normally activated automatically after successful checkout.
- No physical products are shipped.
- Generated outputs, exports, credits, account access, and workspace features are delivered online.
- If access is delayed or unavailable after payment, contact support@tomako.ai with the billing email and Stripe receipt.
What is delivered
- Access to Tomako web-based software, public tools, workspace features, paid plans, credits, generated outputs, downloads, exports, or other digital services described at checkout.
- Receipts, billing confirmations, and checkout status messages from Stripe or Tomako.
- AI-assisted generation results that may be delivered on-screen, saved in a workspace, provided as downloadable files, or made available through product flows.
Delivery timing
Digital access is normally delivered immediately after successful payment confirmation. Some features may require account login, email verification, checkout confirmation, plan synchronization, or asynchronous generation time.
AI-assisted generation may take additional time depending on queue volume, model availability, file size, provider availability, and service limits. Similar prompts may not always produce identical results.
If a payment succeeds but access is not available within a reasonable time, email support@tomako.ai. We aim to respond within 2 business days.
No physical shipping
Tomako does not ship physical goods. Shipping methods, shipping rates, physical delivery destinations, customs charges, and physical return shipping do not apply to Tomako digital services.
Service availability
Tomako is provided online and depends on internet access, user devices, payment processors, hosting providers, storage providers, AI providers, and third-party integrations. Temporary interruptions, maintenance, queue delays, provider issues, or account verification issues may affect delivery or generation timing.
Keep your own copies of important generated outputs and exported files. Tomako does not guarantee permanent storage, exact regeneration, or uninterrupted access to every feature, model, or integration.
Failed delivery or access problems
If you cannot access a paid feature after checkout, contact support@tomako.ai with your billing email, Stripe receipt or checkout session ID, approximate payment time, plan name, and a description of the issue. We will investigate and, where appropriate, restore access, provide a workaround, synchronize the plan, or review refund eligibility under our Refund and Cancellation Policy.